This is a convenience translation. Only the German version is legally binding: Rückerstattungsrichtlinie. In the event of any discrepancy, the German wording prevails.

Refund policy

This policy applies to the purchase of the Pro licence for Abalso Backup. Sale, invoicing and payment processing are handled by our reseller and merchant of record Paddle.com Market Ltd. (“Paddle”). Refunds are processed by Paddle on our behalf and paid back to the original means of payment.

30-day money-back guarantee. If you are not satisfied with Abalso Backup Pro, we will refund the full purchase price within 30 days of the purchase – no reasons required.

Requesting a refund

Simply send us a short message – the quickest routes are:

By email to info@abalso.de, quoting your order or invoice number (it is in your Paddle purchase confirmation).
Directly through Paddle's buyer support at paddle.net.

Within the 30 days no reason is required. After the refund the Pro licence is deactivated; you may continue to use the free version (local backups).

Processing time

Refunds are usually initiated within a few working days. Depending on your bank or payment service provider, it may take a few more days until the credit appears on your account.

Statutory right of withdrawal (consumers in the EU)

As a consumer in the EU you generally have a 14-day right of withdrawal. For digital content (a software licence for immediate download) this right of withdrawal lapses as soon as we have begun performing the contract, provided that at the time of purchase you expressly consented and acknowledged that you thereby lose your right of withdrawal (§ 356 (5) BGB). Irrespective of this, our voluntary 30-day money-back guarantee applies in every case.

Contact

Eduard Mehrtens e.K. · Am Hagen 15 · 28790 Schwanewede · Germany
Email: info@abalso.de